Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Reed
cyber threats, while ensuring adherence to relevant industry regulations and standards. Key responsibilities: Help implement and test security controls aligned with ISO27001, including policy development and compliance checks. Conduct business impact analyses to identify gaps in critical systems and processes. Support the team with disaster recovery and businesscontinuity planning, ensuring backup facilities are ready. Assist with More ❯
protect organisational assets from cyber threats and ensuring compliance with industry standards. Key Responsibilities Assist in the planning and implementation of security controls and testing to ISO27001 standards. Perform business impact analyses (BIA) across key technology processes, systems, and facilities, identifying gaps in critical information gathered and recorded. Communicate significant changes in BusinessContinuity plans to the … DR) planning, ensuring that alternate facilities are provisioned and ready in the event of a disaster. Respond to customer security questionnaires to support third-party assurance obligations. Work with business units to ensure BusinessContinuity Plans are produced and maintained consistently. Provide support and guidance to staff undertaking security awareness training, tracking completion and managing license levels. … successful in the role, candidates ideally need, Understanding of Information Security methodologies, standards, and technologies, including ISO27001. Previous experience in an Information Security or Enterprise Risk role. Awareness of BusinessContinuity and IT standards, policies, and frameworks, including ISO22301/BCMS. BusinessContinuity Management knowledge with proven experience in this area. Knowledge of IT with an More ❯
and advanced analytics, to enhance the contact centre's operational efficiency and customer experience Oversee the installation, configuration, and maintenance of telephony hardware and software Develop disaster recovery and businesscontinuity plans for telephony systems Stay at the forefront of telephony innovations, evaluating and implementing new technologies that can offer competitive advantages, cost savings, and improved service delivery … leadership capabilities with a track record of managing high-performing teams Deep understanding of modern telephony technologies, including cloud-based solutions, AI-driven tools, and unified communications platforms Strong business acumen with the ability to align technical initiatives with broader business strategies Excellent communication skills, with the ability to influence senior management and promote cross-departmental collaboration Strategic More ❯
class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development. Summary of the role The Telephony Lead will … innovation, efficiency, and cost savings within the contact centre operations. As a key liaison with senior management, the Telephony Lead will ensure that telephony solutions not only meet current business needs but also future proof the organization’s communications infrastructure. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to … and advanced analytics, to enhance the contact centre’s operational efficiency and customer experience Oversee the installation, configuration, and maintenance of telephony hardware and software Develop disaster recovery and businesscontinuity plans for telephony systems Stay at the forefront of telephony innovations, evaluating and implementing new technologies that can offer competitive advantages, cost savings, and improved service delivery More ❯