Service Desk Team Leader
- Hiring Organisation
- Reed
- Location
- Norwich, Norfolk, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £20.44 - £24.61 per hour, Inc benefits
Incident Management Provide hands-on support during high-demand periods and major incidents Ensure correct triage and escalation of tickets Support major incident and business continuity responses Maintain familiarity with core systems and end-user technologies Service Improvement & Governance Identify trends and recurring issues, supporting problem management Lead … Information Site-based role with flexibility to support across locations if required Participation in an on-call rota Involvement in major incident management and business continuity support Opportunity to play a key role in service development and transformation initiatives ...