2 of 2 Business IT Analyst Jobs in the Midlands

Join our Team as an IT Support Analyst Location: Leicester Salary: Competitive Hours: Mon-Fri shifts between 7:30am and 6pm About the role: As an IT Support Analyst at Onecom, you'll offer remote and on-site support for Macs, PCs, servers, Microsoft 365, and various associated software. You'll handle multiple service requests with … occasional travel to sites(essential) Excellent interpersonal and customer-facing communication skills Strong organisational skills with the ability to remain focussed under pressure Actively maintain technical knowledge of current IT technology offerings and solutions Proactively research and find solutions for customer issues Thorough knowledge and understanding of key products and services Ability to work flexibly in a high-pressure … protocols, and software knowledge Good understanding of routing and firewalls Good understanding of cyber security best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer incidents More ❯

Role – IT Business Analyst Location – West Midlands Office travel – Hybrid Salary – £40,000 - £50,000 + Benefits Infinite Talent have partnered with a growing business who are embarking on an exciting programme of transformation, to recruit for an IT Business Analyst on a permanent basis. Role Responsibilities: You will become part of a … dynamic, fast-paced IT delivery team joining a group of business analysts to ensure all change initiatives are delivered to the highest standards. Skills & Experience Required: Experience with a variety of projects that include infrastructure projects Experience in the commercial sector, having taken direction, and delivered business transformation programs that enhance guest experience, operational efficiency, and commercial … success. Proven track record in delivering large (>£1m budget) multi-disciplinary projects from development, delivering change, and embedding into business as usual. If you would like to hear more about this fantastic opportunity, please click apply or send your CV directly to nick.oakley@infinitetalent.co.uk More ❯