WFM Reporting Analyst I-Grade B1
Alness, Ross-shire, United Kingdom
Teleperformance Ltd
Reporting/Business Analyst Responsibilities to include but not be limited to the following Conduct data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection process Produce and deliver tracking and reporting for key KPI/SLA's in the business Design key dashboards and scorecards for Senior Leadership … and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.) Perform ad-hoc data analysis to support the business initiatives Create and maintain efficient and secure systems for recording data and producing relevant documentation Maintain the daily relationship with the business intelligence supplier Seek opportunities to drive innovation and process improvement within the reporting More ❯
Employment Type: Permanent
Salary: GBP Annual
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