IT Performance Analytics Lead
- Location
- Hook, England, United Kingdom
analytics, aligned with stakeholder demand and enterprise priorities. Own the Global Service Management data product, balancing data quality, access, compliance, platform efficiency, cost and business outcomes. Direct contracted data and reporting engineers; managing workload, capacity, delivery quality and supplier accountability. Establish a transparent intake, prioritization and delivery process … demand management, executive communication, KPI design, data quality, compliance reporting, and vendor management skills, with working knowledge of ITSM data. Knowledge of Microsoft Power BI and Databricks, including governed data models, dashboards, pipelines, and lakehouse analytics. Experience with enterprise ITSM data products and reporting ecosystems. Knowledge of ITIL, service-performance ...