Stoke-on-Trent, Staffordshire, England, United Kingdom
Essential Employment
environments and adapting to evolving business demands. Excellent interpersonal and communication skills, with the ability to influence and negotiate across all levels. Advanced proficiency in Microsoft Excel, Power BI, and other data analysis tools. Deep understanding of public sector procurement practices and systems. Familiarity with managing contract registers in regulated settings. Hands-on experience with SAP Ariba and S4Hana … is highly advantageous If you are interested in the role, please email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared More ❯
Contact Centre 📍 Stoke-on-Trent | On-Site Only (No Hybrid/Flex) 💰 Up to £65,000 + 10% Bonus + £5K Car Allowance We’re working with a leading business looking to hire a Data Insights Manager to lead their Contact Centre analytics strategy. This is a brand-new role , offering real autonomy and visibility, reporting directly into the … performance Workforce management metrics 📈 Key Responsibilities: Analyse data across CRM, telephony, chatbot, and email to provide actionable insights Ensure data quality, completeness, and frequency is on point Work with BI, Tech, QA, and Workforce Management teams to deliver value from data Help drive self-service enablement across the contact centre Manage and develop a team of 3 Analysts (prior management … thousands of touchpoints weekly) Strong analytics background – able to manipulate and interrogate data Hands-on with tools like SQL , Excel , Python/R Exposure to data visualisation tools (Power BI, Tableau, etc.) Collaborative mindset and a strategic view of how data can drive performance 📅 Interview Process: Initial 30-min call with HR Final stage: On-site interview with the leadership More ❯
paced environments and adapting to evolving business demands. Excellent interpersonal and communication skills, with the ability to influence and negotiate across all levels. Advanced proficiency inMicrosoft Excel,Power BI, and other data analysis tools. Deep understanding of public sector procurement practices and systems. Familiarity with managing contract registers in regulated settings. Hands-on experience withSAP AribaandS4Hanais highly advantageous If … you are interested in the role, please email your CV the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please beprepared More ❯
