4 of 4 Business Process Analysis Jobs in the City of London

Wharf) About Us The Medical Defence Union (MDU) is the UKs leading medical defence organisation, supporting healthcare professionals with expert advice and legal assistance. We are seeking a Senior Business Analyst with experience in contact centre operations, workforce management, customer interaction technologies, and process optimisation. This role requires a structured analytical approach, ensuring robust, data-driven solutions that … improve efficiency, service quality, and system integration across multiple platforms. Role Overview The Senior Business Analyst will play a key role in requirements gathering, business process analysis, and solution development to support the modernisation of multi-channel contact centre operations, workforce management, and reporting capabilities. The role requires a deep understanding of telephony, CRM systems, workflow … automation, and performance analytics, ensuring business needs are translated into effective, scalable solutions. Key Responsibilities Multi-channel contact centre and workforce management Define and document detailed requirements for multi-channel customer interaction platforms, including telephony, webchat, SMS, WhatsApp, email, and social media. Support system integration efforts by analysing business needs, documenting workflows, and identifying dependencies. Collaborate with stakeholders More ❯

This is an ideal role for an experienced portfolio analyst to bring their expertise to the forefront in helping to deliver strategic initiatives. Key Responsibilities: Gather, document, and refine business and non-functional requirements to align with stakeholder goals. Map workflows, analyse processes, and propose solutions to enhance efficiency. Translate user needs into use cases/user stories for … documentation for system enhancements. Maintain proactive communication with stakeholders and drive innovative solutions. Experience/Skills Required: Bachelor’s Degree in Engineering, Technology, or related field. 5+ years in business process analysis; prior business analyst experience preferred. Strong skills in documenting requirements, process mapping, and use case development. Familiarity with Waterfall/Agile methodologies and … in office per week Central London To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy More ❯

Responsibilities : Serve as a trusted advisor to senior stakeholders within major enterprise accounts, providing strategic guidance and insight. Deliver scalable, best-practice solutions tailored to exceed client expectations and business needs. Lead the evaluation and translation of business and technical requirements into innovative Salesforce solutions that maximise platform value. Identify and mitigate architectural and business risks with … transformations within matrix organisations. 8+ years of experience in Salesforce architecture across key areas including Sales Cloud, Service Cloud, Commerce Cloud, Data Cloud, and integration platforms. Strong capability in business process analysis, solution design, and technology integration. Experience advising stakeholders on the adoption and implementation of emerging technologies aligned with business goals. Hands-on experience with … Salesforce implementation projects, ideally with direct platform development expertise. Expertise in system design, business process optimisation, and identifying architectural gaps and opportunities. In-depth understanding of Salesforce platforms and products, including best practices for maximising ROI. Quick to learn new technologies, with excellent communication, facilitation, and presentation skills. Familiarity with the Salesforce AppExchange ecosystem and its integration within More ❯

74K + 2 bonuses ✅ Once a fortnight or month (though sometimes flexible) on site in central London ✅Manage the Dynamics 365 platform including configuration and integrations. ✅Evaluate the organisations business processes against standard Microsoft Dynamics 365 functionality. What we’re looking for: ✅Experience of Dynamics 365 Customer Engagement and Business Central capabilities and architecture. ✅Experience supporting an organisation … and how Dynamics 365 integrates with these platforms. ✅ Dev exp particularly around deployment automation. ✅ Designing solutions and challenging user requirements. ✅Full delivery life cycle experience: requirements gathering, functional design, business process analysis, implementation, testing, go-live, training. If this is of interest please apply to discuss in more detail More ❯