1 of 1 Business Strategy Jobs in Aylesbury

lookout for a strategic and analytical Dialler & Resource Planning Manager to lead the charge in optimising our contact centre operations. This pivotal role will oversee dialler performance, outbound contact strategy, and workforce planning - ensuring our teams are resourced effectively and campaigns run smoothly across predictive, preview and progressive dialling platforms. You'll be the go-to expert for forecasting … platforms Strong analytical skills with high attention to detail Advanced Excel and SQL data manipulation capabilities Confident communicator with the ability to tailor insights across all levels of the business Experience in forecasting across multiple channels and mediums Organised, adaptable and able to work to performance targets Skilled in coaching and training with a clear, professional approach Knowledge of … business strategy to inform dialler planning Willingness to flex working hours to meet operational demands Ability to manage expectations from agents to senior leadership Desirable: Familiarity with Teleopti WFM (Web and Local versions) Experience managing hybrid contact centres (home and office-based) Strong project management skills Why choose Agria Pet: Agria Pet Insurance is one of the UK More ❯