1 of 1 Business Strategy Jobs in York

automation, and customer-centric outcomes. This role requires hands-on technical expertise and the ability to work closely with clients to deliver high-quality ServiceNow solutions that meet their business needs. What You Will Do Define and maintain the ServiceNow architecture aligned with business strategy. Develop and maintain the platform roadmap ensuring modular rollout of capabilities covering ITSM … adherence to ServiceNow best practices, platform capabilities and upgrade strategy. Lead and assist in solution design, implementation, configuration and customisation of ServiceNow modules, ITSM, CSM and ITOM, to meet business requirements. Identify and implement opportunities to streamline repeatable processes eg. Onboarding, incident triage, request fulfilment. Support initiatives around Knowledge Management, Operational Reporting and data driven decision making. Document, review … platform. Champion platform scalability, reuse, and modularity, leveraging ServiceNow's native capabilities wherever possible. Act as a technical point of contact for stakeholders across IT Operations, Customer Services and Business Systems. Translate business requirements into platform solutions, engaging both technical and non-technical audiences. Work closely with external ServiceNow partners, vendors and integrators. Line manage a small team More ❯