As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. Find out more about this role by reading the information below, then apply to be considered. … ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement.To be successful as a Customer Journey Strategy Manager, you should have experience withStrategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for … Design Leads to deliver quality journey artefacts.Expertise in developing journey design blueprints and CX journey prototypingDeveloped commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomesExperience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey developmentExperience using CX Tools e.g. Figma, Adobe Analytics, QualtricsExperience More ❯
platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart.This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the heart of what we do.To be successful in this role you should have:Experience across … PKI based self-sovereign identity, or open sourceYou may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.This role will be based out of our London office. Purpose of the roleTo develop, implement … advancements in to support the innovation and adoption of new cryptographic technologies and techniques.Collaboration across the bank, including developers and security teams, to ensure that cryptographic solutions align with business objectives, security policies and regulatory requirements.Development/Implementation and maintenance of Identity and Access Management solutions and systems.Vice President ExpectationsTo contribute or set strategy, drive requirements and make More ❯
CRM Solution Architect, you will be responsible for defining and overseeing the architecture of the company’s CRM and FSM systems, ensuring they align with the organisation's business needs. You will play a key role in building and evolving these systems, supporting their global user base, and contributing to the expansion of these systems’ reach. This role offers … growth within a leading organisation Key Responsibilities of the Dynamics CRM Solutions Architect: Lead the design and architecture of Dynamics 365 CRM and FSM solutions, ensuring alignment with strategic business goals and enterprise architecture governance. Collaborate closely with Product Owners and key stakeholders to oversee the global deployment of solutions. Offer expert guidance on best practices, identifying areas for … improvement within CRM/FSM. Contribute to the development of business cases and long-term roadmaps for future projects. Organise and facilitate solution design workshops, leading discussions to define, evaluate, and document proposed solutions. Stay updated on new technologies and trends, recommending system enhancements. Lead product demonstrations, working alongside both technical and business teams. Experience Required of the More ❯
