Business Support Analyst
Manchester, England, United Kingdom
QASTCO
QASTCO is seeking a talented and driven Business Support Analyst to join our dynamic team. The successful candidate will play a pivotal role in providing technical and operational support to our business-to-business (B2B) clients. You will bridge the gap between clients and technical teams, ensuring smooth operations, addressing technical challenges, and contributing … the successful delivery of our innovative IT and IoT solutions. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional support and fostering strong client relationships. Key Duties and Responsibilities: Client Support and Relationship Management: Provide first-line technical support to B2B clients, resolving issues promptly and professionally. … Develop a deep understanding of client business needs to ensure our solutions meet their requirements. Communicate effectively with clients, offering guidance and ensuring satisfaction with delivered services. Technical Troubleshooting and Resolution: Diagnose and resolve technical issues related to IT systems, IoT integrations, and Software platforms. Collaborate with internal teams to resolve complex technical challenges and ensure seamless operations for More ❯
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