Soft Services Manager - Lakeside Shopping Centre Management Lakeside Shopping Centre
West Thurrock, Essex, United Kingdom
Savills Company
delivery across both functions. Maintain up-to-date training matrices and ensure all team members meet compliance and competency requirements. Drive succession planning, team development, and staff motivation. Champion business objectives and embed a culture of excellence as standard. Maintain all compliance documentation in line with legislation, audit standards, and regulatory requirements. Demonstrate strong communication and relationship-building skills. … policies, and health and safety legislation across all soft service areas. Act as a key member of the site's emergency and incident response team, supporting security operations and business continuity planning. Customer Experience Drive continuous improvement in customer satisfaction by aligning soft services operations with customer needs and feedback. Financial & Budgetary Control Manage soft services budgets, including forecasting … Microsoft applications: Word, Excel, PowerPoint, Outlook. First Aid qualification. Experience of liaison with Police, Fire and Government Enforcement officers. Be able to focus on delivering results through promoting & championing business transformation & continuous improvement. To have an in-depth understanding of the Industry Best Practices including the implementation of improvements as approved by the Centre Director. Ability to achieve More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: