Help Desk Coordinator
- Hiring Organisation
- TREVETT PROFESSIONAL SERVICES LTD
- Location
- St. Helens, Merseyside, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £26,000
service around the clock. Key Responsibilities Act as the first point of contact for clients, logging and managing maintenance queries. Use the in-house CAFM system to schedule engineers and contractors efficiently. Monitor and report on open jobs, ensuring all works meet contractual KPIs and SLAs. Build and maintain strong … attention to detail. Experience in a helpdesk, call handling, or FM service coordination role is highly desirable. Good IT skills, including Microsoft Office and CAFM systems. Knowledge of SLA/KPI management and compliance procedures is an advantage. Calm under pressure, proactive in solving problems, and able to work independently. ...