to support FM team with reports and weekly SLA calls. Manage your team of Technicians to support agreed SLA & KPI Ensure team use JLL CAFM system to accurately record PPM and reactive tasks Timely completion of ECAP or other client system approval systems Manage the Control of Contractors on site More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
CBRE Local UK
requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA * Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out More ❯
Excellent record keeping and Computer literate. Key Accountabilities will include: Ensure all works are delivered in guidance of the legislation and contractual obligations Utilise CAFM/PDA technology for real time job updates, and provide detailed/comprehensive reports on works delivered To respond in a prompt and effective manner More ❯
Excellent record keeping and computer literate Key Accountabilities will include: Ensure all works are delivered in guidance of the legislation and contractual obligations Utilise CAFM/PDA technology for real-time job updates, and provide detailed/comprehensive reports on works delivered To respond in a prompt and effective manner More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Pertemps Birmingham Industrial
committed to providing value to all areas of the business-big and small. Familiar with wider business systems such as ERP, CRM, MIS, or CAFM platforms. This Role Would Suit Someone Who: Has worked in a group environment and understands the challenges of balancing multiple stakeholders and business types. Enjoys More ❯
Cluster to the BT Specification within the SI7 system * Adjust local maintenance delivery to optimise asset life, enhancing system performance where feasible, whilst ensuring CAFM system data and structure retained * Call on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues * Manage and coordinate subcontractors including quality More ❯
the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … essential inc RAMS and PTW. Responsibilities: Manage the CAFM system including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes. Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource … Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract. Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying More ❯
the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … essential inc RAMS and PTW. Responsibilities: Manage the CAFM system including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes. Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource … Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract. Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying More ❯
the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … essential inc RAMS and PTW. Responsibilities: Manage the CAFM system including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes. Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource … Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract. Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying More ❯
the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … essential inc RAMS and PTW. Responsibilities: Manage the CAFM system including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes. Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource … Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract. Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying More ❯
the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … essential inc RAMS and PTW. Responsibilities: Manage the CAFM system including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes. Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource … Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract. Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying More ❯
the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … essential inc RAMS and PTW. Responsibilities: Manage the CAFM system including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes. Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource … Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract. Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying More ❯
the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … essential inc RAMS and PTW. Responsibilities: Manage the CAFM system including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes. Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource … Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract. Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying More ❯
the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … essential inc RAMS and PTW. Responsibilities: Manage the CAFM system including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes. Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource … Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract. Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying More ❯
the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … essential inc RAMS and PTW. Responsibilities: Manage the CAFM system including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes. Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource … Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract. Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying More ❯
the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … essential inc RAMS and PTW. Responsibilities: Manage the CAFM system including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes. Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource … Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract. Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying More ❯
the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … essential inc RAMS and PTW. Responsibilities: Manage the CAFM system including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes. Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource … Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract. Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying More ❯
the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … essential inc RAMS and PTW. Responsibilities: Manage the CAFM system including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes. Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource … Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract. Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying More ❯
the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … essential inc RAMS and PTW. Responsibilities: Manage the CAFM system including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes. Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource … Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract. Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying More ❯
the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … essential inc RAMS and PTW. Responsibilities: Manage the CAFM system including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes. Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource … Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract. Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying More ❯
the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management … essential inc RAMS and PTW. Responsibilities: Manage the CAFM system including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes. Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource … Manager with creating reports and attending client meetings. Cover team absence and annual leave where required. Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract. Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
CBRE Local UK
responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality · Manage CAFM system as key user on site including PPM records, reactives and reporting. · Answer calls/email for the business in a timely fashion · Ensure all … any relevant training courses. Contract: · Alongside Contract Support assist with the monthly customer report. · Provide comprehensive reports relating to all jobs raised through the CAFM system. · Analysis and comprehension of reports relating to CAFM system. · Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. More ❯