Senior Freshservice Solution Architect / ITSM Engineer
- Hiring Organisation
- Netstratum Technologies
- Location
- Middlesbrough, England, United Kingdom
portals Migration & Transformation Lead migration from Cherwell to Freshservice Translate existing workflows, forms, and automations into Freshservice equivalents Oversee data migration (tickets, users, assets, CMDB) Ensure minimal disruption and strong user adoption CMDB & Asset Management Design and implement CMDB structure (CI classes, relationships) Manage asset lifecycle and integrations with discovery … Cherwell → Freshservice highly preferred) Deep expertise in Workflow automation, Business rules & triggers, SLA and approval configurations and Service catalog design Experience designing and managing CMDB and asset management systems Familiarity with REST APIs, integrations, and automation tools Strong understanding of ITIL frameworks Preferred Qualifications ITIL certification (Foundation or higher) Experience ...