Digital Service Desk Analyst
- Hiring Organisation
- Randstad Technologies Recruitment
- Location
- Norwich, Norfolk, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £14.52 - £15.93/hour Inside IR35 via Umbrella
incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) services, remotely managing asset tracking (CMDB), and escalating Major Incidents. This is a fully on-site, phone-focused role requiring participation in an on-call rota. Key Responsibilities … systems, end-user computing, and user onboarding/offboarding. Perform RA Agent duties, including smartcard unlocking, passcode resets, and account support. Maintain asset and CMDB records remotely, and provide cover for SACM staff when required. Identify and escalate potential Major Incidents (MIs) and Business Continuity Incidents (DBCIs). Contribute ...