ITAM, ensuring a robust and well-governed CMDB. Key Responsibilities: Implement ServiceNow ITOM Discovery and/or ITAM solutionsLead workshops, run ITOM Discovery, analyse results, and fine-tune implementationsEnsure CMDB governance, maintaining accuracy and compliance Requirements: Proven experience with ServiceNow ITOM Discovery and/or ITAMStrong understanding of CMDB governance and best practicesAbility to engage stakeholders and lead workshops Reasonable More ❯
a robust implementation delivering a strong CMDB. Role Requirements: 1. ITOM Architecture 2. Experience implementing ServiceNow ITOM Discovery and/or ServiceNow ITAM. 3. A strong understanding of the CMDB and applicable governance. 4. Be able to lead workshops 5. Run ITOM Discovery (product) and analyse or adjust results for a robust implementation delivering a strong CMDB. 6. Must have More ❯
is responsible for all aspects of the return of suspect equipment from the field allocated to them. This may include updating the history within the Service Management Tool/CMDB, Engineering evaluations, verifying failure modes, dispatching to OEM for repair, where possible undertake in-house repairs, return of items into spare's store/field. This includes • Facilitate investigation and … assets returned from the Field Support Engineers • Testing new items or loading/reloading items with software/firmware/BIOS/IOS, etc. • Updating repair history in the CMDB, functional test and build standard checks, generation of test reports returning serviceable items to spares storage locations • Respond to requests for work from the Service Desk, and Management Team, updating More ❯
