CRM Retention Manager
- Location
- Manchester, England, United Kingdom
loyalty scheme and a mobile app used heavily by loyal customers, there is genuine scope to build a much stronger recurring revenue engine. The CRM Retention Manager will own and shape the wider CRM and retention strategy, using customer data and commercial insight to identify opportunities … build the roadmap and turn ideas into measurable revenue growth. Role Highlights Own the CRM and retention strategy across the full customer lifecycle, going well beyond traditional email marketing. Deep-dive into cohorts, customer behaviour, LTV, CAC, repeat purchase and churn to identify where commercial opportunities exist. Lead lifecycle ...