2 of 2 CRM Jobs in Cheadle

sized entity with an international presence. They are committed to delivering quality services through innovative technology and effective training programmes. Description Design and deliver CRM system training sessions for staff members. Develop user-friendly training materials and documentation. Assess training needs and tailor sessions accordingly. Provide ongoing support and guidance … staff on CRM system use. Collaborate with internal teams to ensure system updates and changes are communicated effectively. Monitor and evaluate the effectiveness of training programmes. Maintain accurate training records and reports. Stay up-to-date with CRM system developments and best practices. Profile A successful Training Officer (CRM Systems ...

customers of all technical abilities, keeping them informed throughout fault resolution. Documentation: Maintain accurate records of customer interactions, diagnostics, actions taken, and outcomes within CRM and ticketing systems. Service Education: Proactively advise customers on best practices to prevent future issues and maximise their service experience. Office & Team Support Support general … language. Ability to work calmly under pressure, manage multiple cases simultaneously, and meet service-level expectations. Familiarity with ISP environments, remote diagnostic tools, and CRM/ticketing systems is advantageous. Previous experience in a technical support, service desk, or ISP-related role is desirable, though strong technical aptitude and willingness ...