2 of 2 CRM Jobs in Cumbria

point of contact for account queries with help from our extensive support teams. Update customer and service information, on the in-house CRM System, to determine and track future opportunities. Opportunity tracking/pipeline development. Keeping customers up to date with regards to installations/projects. Required skills & experience Proven ...

deployment and ongoing support of Dynamics 365 Customer Service and Contact Centre solutions. You will translate business requirements and solution architect designs into practical CRM and contact centre functionality, delivering improvements across customer service, telephony and automation. Key responsibilities . Configure and support Dynamics 365 Customer Service and Contact Centre … solutions in line with business requirements and agreed solution designs . Develop functional CRM and contact centre capabilities covering case management, queues, routing, service level agreements, voice, email and digital customer channels . Configure and support telephony integrations, working with technologies such as Teams Phone, Direct Routing, Azure Communication Services ...