Customer Service Team Leader
Hebburn, Tyne and Wear, England, United Kingdom
Reed
exceed performance targets. Monitor ticket volumes and ensure SLA compliance. Handle escalations and complex client queries with professionalism. Collaborate across departments to ensure seamless service delivery. Use PSA and CRM tools to manage workloads and extract performance data. Drive continuous improvement and contribute to strategic planning. Essential Skills & Experience Proven leadership experience in a contact centre or service desk environment. More ❯
Employment Type: Full-Time
Salary: £30,000 - £32,000 per annum, Inc benefits
Posted: