Operational Data Executive
Westminster, Greater London, UK
RCNI
Aims* 1. Generate data extracts that inform key commercial operations and aid stakeholders in meeting business objectives • Create and distribute scheduled and ad hoc operational data extracts from the CRM or other platforms for marketing, finance, sales, product development or senior/executive management teams. • Employ clear graphical data representations and visualisations where necessary. • Amend existing or write new SQL … in the role-holder’s absence. • Work with colleagues to identify scope for improvements to data extraction processes. • Work with marketing and BIS to improve segmentation and targeting from CRM to optimise business activities. 2. Maintain operational and technical processes that support B2C payment processing, customer onboarding and product fulfilment. • Coordinate changes to Business and Operational Support (BOS) systems linked … to implementation of Microsoft Wave releases, CRM upgrades, product testing, defects fix testing and SilverBear sprint releases. . Produce test scripts and scenarios for changes and upgrades. • Support user acceptance testing to ensure end-tool software meets specification. • Log fault bugs and re-test when fix in place. • Maintain working relationship with the BOS team to support product changes and More ❯
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