2 of 2 Call Centre Manager Jobs in Manchester

Contact Centre Training Manager Location: Altrincham (Hybrid) | Salary: £45,000 + 20% Annual Bonus Are you an ambitious individual who wants to help create one of the best contact centres in the UK? Or perhaps you are people focused and want to help design and deliver training programmes … from scratch to help better your team? If so, read on… Our fast-growing client is on the lookout for a Contact Centre Training Manager! This dynamic role offers you the freedom to design and deliver innovative training programs, boost skills for new and existing reps, and lead … supportive team, you’ll work alongside VPs, Team Leaders, and outsource providers to drive excellence. What You’ll Do: Create engaging training (product knowledge, call-handling, digital skills) Lead workshops and coach reps to success Create and manage induction training You Are: A contact centre manager with More ❯

a role that will enable you to shape the teams that report into you? If so, please read on! We’re seeking a dynamic Call Center Operations Manager to oversee our clients global, 24/7 omni-channel contact center, spanning the UK, Mexico, Uganda, Singapore, and the … projects, and compliance in financial services. Assist in transformation projects across digital enhancements and process optimisation. Who You Are: 7+ years in contact/call center leadership (3+ at senior level). Expert in global operations, BPO, or financial services. Skilled in client management, omni-channel tech, and team More ❯