Head of Claims Service Delivery
- Location
- Greater London, England, United Kingdom
doing: 1) Claims operations service delivery Own the operational delivery of claims processing services (e.g., FNOL administration support, document and diary management, bordereaux processing, data reconciliation where relevant, loss fund set-up and management, triage support, payments oversight, exception management, suspended message management, mass entry processing … processes). Ensure operational workflows meet agreed service standards for timeliness, quality, and customer/market outcomes. Maintain appropriate resourcing, workforce planning, and capacity management to meet volume demand and volatility (including CAT/event support where applicable). Establish clear operating procedures, handoffs, and controls to ensure ...