4 of 4 Capacity Management Jobs in the East of England

the product services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM), tools, and frameworks within their Product (including Supplier teams) and ensuring consistency of service integration practices with other Platforms and Products. Primarily reporting to the Product Lead … playbooks, training materials, governance frameworks, KPIs dashboards, etc.) to deploy the following key processes (in close collaboration with the Supplier team) and ensure their smooth execution: 1. Service Integration Management - Oversee IT service management processes across workplace products. Key areas include: • Incident Management: Manage and resolve incidents to reduce business disruptions. • Major Incident Management: This role … scheduled roster as a major incident manager for all IT incident escalations in and out of hours. Full training and tooling will be given to support this work. • Problem Management: Prevent recurring incidents to enhance system stability. • Service Continuity, Design, and Transition: Ensure service availability and oversee the lifecycle of service design and implementation. • Change and Capacity Management More ❯

will translate business needs into operational IT solutions and maintain strong relationships with external suppliers to ensure performance and value delivery. Additionally, you will own disaster recovery planning and capacity management, ensuring critical healthcare systems remain resilient and future-ready. As the Head of IT operations, you will: Delivery of high-performing IT operational services to 8,000+ … colleagues across 100+ mental health hospitals, care homes and support centre functions. Annual planning and management of the £10m IT operational and capital budget, planning re investments and programmes of work relating to operational service. Achievement of agreed service levels and operating levels for all IT services (availability, response and resolution targets) as well as colleague satisfaction (measured by … CSQ). Compliance with healthcare regulatory, data protection and cyber security requirements. Supplier and contract performance management to ensure value for money and service quality. Talent development, retention and succession planning across IT operations teams. Timely communication and escalation of risks, incidents and service issues to senior leadership. To be successful in this role, you will need: Proven experience More ❯

experienced MongoDB Analyst who has experience in automating processes across an organisation, with an eye for CI. Responsibilities of the Senior MongoDB Analyst (Automation) - Provision of support for service management to resolve complex issues for clients - Execution of tasks and utilisation of monitoring tools/metrics to identify issues and ensure performance - Analysis of logs, errors and user reports … to identify root causes of issues - Automation, monitoring enhancements and capacity management - Assess activities implementing automations to maintain stability and efficiency Background of the Senior MongoDB Analyst (Automation): - Extensive experience working with MongoDB is absolutely essential - Experience working within the automation space is essential - Ansible skills handy to have, or experience using of similar platform - Experience working within More ❯

processes, ensuring consistent application across work packages. Produce and present high-quality reports, dashboards, and insights for senior stakeholders and clients. Provide assurance on risk, issue, dependency, and change management, escalating where necessary. Oversee financial and resource tracking, supporting forecasting and capacity planning. Facilitate key governance forums, steering groups, and project boards. Contribute to the definition and management of work packages, ensuring scope, quality, and delivery standards are met. Act as a key point of contact between delivery teams, practice management, and clients, ensuring alignment and transparency. Required Experience Proven experience in a PMO, project support, or project management environment, with exposure to complex programmes. Strong understanding of governance, controls, and reporting frameworks. Experience supporting … or coordinating delivery of work packages or managed services. Familiarity with financial tracking, resourcing, and capacity management. Confidence working with senior stakeholders in both public and private sector contexts. About us Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable More ❯