2 of 2 Capacity Management Jobs in the East of England

the product services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM), tools, and frameworks within their Product (including Supplier teams) and ensuring consistency of service integration practices with other Platforms and Products. Primarily reporting to the Product Lead … playbooks, training materials, governance frameworks, KPIs dashboards, etc.) to deploy the following key processes (in close collaboration with the Supplier team) and ensure their smooth execution: 1. Service Integration Management - Oversee IT service management processes across workplace products. Key areas include: • Incident Management: Manage and resolve incidents to reduce business disruptions. • Major Incident Management: This role … scheduled roster as a major incident manager for all IT incident escalations in and out of hours. Full training and tooling will be given to support this work. • Problem Management: Prevent recurring incidents to enhance system stability. • Service Continuity, Design, and Transition: Ensure service availability and oversee the lifecycle of service design and implementation. • Change and Capacity Management More ❯

processes, ensuring consistent application across work packages. Produce and present high-quality reports, dashboards, and insights for senior stakeholders and clients. Provide assurance on risk, issue, dependency, and change management, escalating where necessary. Oversee financial and resource tracking, supporting forecasting and capacity planning. Facilitate key governance forums, steering groups, and project boards. Contribute to the definition and management of work packages, ensuring scope, quality, and delivery standards are met. Act as a key point of contact between delivery teams, practice management, and clients, ensuring alignment and transparency. Required Experience Proven experience in a PMO, project support, or project management environment, with exposure to complex programmes. Strong understanding of governance, controls, and reporting frameworks. Experience supporting … or coordinating delivery of work packages or managed services. Familiarity with financial tracking, resourcing, and capacity management. Confidence working with senior stakeholders in both public and private sector contexts. About us Akkodis is a global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable More ❯