1 of 1 Capacity Planning Jobs in Aylesbury

The Role: We're on the lookout for a strategic and analytical Dialler & Resource Planning Manager to lead the charge in optimising our contact centre operations. This pivotal role will oversee dialler performance, outbound contact strategy, and workforce planning - ensuring our teams are resourced effectively and campaigns run smoothly across predictive, preview and progressive dialling platforms. You'll … increasing right party contacts. We're based in Aylesbury and currently work from the office one day a week - every Wednesday. What you'll be doing: Leading the Workforce Planning function to deliver accurate capacity plans Managing inbound and outbound campaigns, including the development of new strategies Analysing dialler and contact data to inform tactical and strategic decisions … channels and mediums Organised, adaptable and able to work to performance targets Skilled in coaching and training with a clear, professional approach Knowledge of business strategy to inform dialler planning Willingness to flex working hours to meet operational demands Ability to manage expectations from agents to senior leadership Desirable: Familiarity with Teleopti WFM (Web and Local versions) Experience managing More ❯