Head of Operations
- Hiring Organisation
- TalentBridge
- Location
- Isle Of Wight, England, United Kingdom
implementation, and training playbooks Support & incident management (triage, SLAs, RCA) Customer success motions: health scoring, renewals, expansions Process & Scale Document and automate core SOPs Capacity planning, staffing, and vendor management Operational readiness for product releases and migrations Revenue & Business Operations Quote-to-cash coordination, billing cadence, and collections … clean audit trails Team Leadership Hire, coach, and retain a small but high-performing team Establish operating rhythm: weekly reviews, monthly metrics, quarterly planning What Success Looks Like (12 Months) Founder spends <15% of time on ops work by Month 3 Onboarding time ≤60 days Support SLAs ≥95% initial ...