1 Capita Jobs in Oxford

Here at Capita we are on the lookout for a Field Service Engineer to supports and resolve End User hardware issues within their designated region, you will travel from customer to customer providing deskside support, or remote worker location. This is an expanding, challenging and demanding role, providing a … front-line interface between our high-profile customers and Capita ITS. Working to tight Service Level Agreements (SLAs) to ensure Capita achieve its contractual obligations and to meet the business units Key Performance Indicators (KPIs) detailed below. PLEASE NOTE THAT THIS ROLE IS BASED FROM HOME BUT WILL … Clevertouch) - Fault finding knowledge, firmware updates, splitter configurations. '€¢Network cable patching & cable installation. '€¢Training of non-technical customers on equipment and software. '€¢Dealing with Capita complaints and consistently resolving issues in a manner consistent with exemplar customer service. What we are looking for: '€¢Working knowledge of MS Windows OS more »