1 of 1 Case Management Jobs in Chelmsford

service delivery within a local authority.Working knowledge of relevant ICT policies, standards and procedures, including information security and data protection.Understanding of incident, request and case management processes within an ICT service.Knowledge of good customer service practice and supporting users with differing levels of ICT confidence.Awareness of continuous improvement … users on IT systems or digital tools.Experience of working with business users to understand requirements and support appropriate solutions.Experience of maintaining accurate records, case notes or system information in line with agreed processes.Experience of working to deadlines and managing competing priorities in a busy service environment.Experience of working collaboratively ...