1 of 1 Case Management Jobs in Cornwall

policies. About You Essential: experience in an IT or digital support role, strong troubleshooting and customer service skills, knowledge of networking fundamentals and device management, relevant IT qualifications or equivalent experience (such as CompTIA, Microsoft, ITIL), and understanding of remote access tools and IT systems. Desirable: experience supporting clinical … digital systems. Support is delivered in person, over the phone, or remotely, ensuring minimal disruption to users and maintaining service continuity. Incident and Request Management: Log, prioritise, and resolve incidents and service requests using the service desk system, adhering to agreed service level agreements (SLAs) and escalating where necessary ...