3 of 3 Case Management Jobs in Edinburgh

external implementation partner. You will bring strong leadership, program oversight, and hands-on testing experience, especially within large transformation programs involving Azure DevOps , vendor management , and business change. Key Responsibilities: Lead and own the full UAT phase of the CRM implementation program. Develop a robust UAT strategy, test plans … Liaise with the internal attesting function to ensure alignment on quality standards, governance, and compliance requirements. Drive the use of Azure DevOps for test case management, defect tracking, and reporting. Be a key point of contact for vendor management , ensuring external partners meet SLAs, quality benchmarks, and More ❯

. Skills & Experience: Strong track record in leading UAT for large-scale CRM projects, preferably Microsoft Dynamics 365. Proficient in Azure DevOps for test case management and defect tracking. Deep understanding of Dynamics 365 Customer Engagement modules and associated business processes. Excellent communication and stakeholder management skills More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯