3 of 3 Case Management Jobs in Exeter

security team, providing support during any IT security incidents and implementing the firm's IT security policies. You will provide administrative support for document management, practice management, and case management suites. You will be liaising with various departments and individuals throughout the firm, including the IT … Helpdesk, Systems Team members, IT management, and technicians, in respect of recurring problems and the patterns they may represent. Who you are You may be in a similar role looking for a change and looking to utilise your server virtualisation knowledge within an already established team. With technical expertise … possess excellent interpersonal skills and a flair for building effective working relationships across all levels. Having a flexible approach, you will utilise your project management skills, having the ability to handle multiple caseloads. Our offer We offer a range of benefits to support you at work and at home More ❯

. 10+ years of total IT experience with at least 5+ years of experience as a Pega LSA . Deep expertise in Pega PRPC , Case Management, Decisioning, Integration frameworks, and UI development. Strong experience with Pega BPM tools, including App Studio, Dev Studio, and Admin Studio. Hands-on More ❯

hardware and software issues and configure systems and applications. Proactively make outbound calls to resolve cases promptly and minimise delays. Maintain up-to-date case management, adhering to agreed processes and ensuring timely updates to customers. Escalate cases to 3rd line support with adequate SLA time remaining and … liaise with suppliers to resolve issues quickly. Document changes in accordance with the Change Management process. Adhere to and improve quality systems, promoting best practices and continuous service improvement. Provide training and guidance to 1st line Technical Support Advisors. Job Title: 2nd Line Support Advisor Salary More ❯