Technical Business Analyst
- Hiring Organisation
- FDM Group
- Location
- York, North Yorkshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £60,000 - £70,000 per annum
role will be hybrid and based in York. This opportunity sits within a large-scale transformation programme integrating Contact Centre (CCaaS), Workflow CRM (case management), and data into a single platform. The role will focus on accelerating design and delivery readiness, ensuring seamless end-to-end customer … colleague journeys across channels and case management. Responsibilities Facilitate business and design workshops across Contact Centre and Workflow workstreams Translate business requirements into high-quality user stories, epics, and backlog items Develop end-to-end customer and colleague journeys across voice, digital channels, and case handling ...