2 of 2 Case Management Jobs in Yorkshire

role will be hybrid and based in York. This opportunity sits within a large-scale transformation programme integrating Contact Centre (CCaaS), Workflow CRM (case management), and data into a single platform. The role will focus on accelerating design and delivery readiness, ensuring seamless end-to-end customer … colleague journeys across channels and case management. Responsibilities Facilitate business and design workshops across Contact Centre and Workflow workstreams Translate business requirements into high-quality user stories, epics, and backlog items Develop end-to-end customer and colleague journeys across voice, digital channels, and case handling ...

while also getting stuck into provisioning environments and resolving live issues when they arise. A big part of your work will involve Pega based case management systems, so we're looking for someone with strong experience in that space who can help ensure workflows are robust, reliable ...