3 of 3 Change Advisory Board Jobs in the South West

coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes … ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services, ensuring seamless integration into operations. Oversee training delivery for new and existing ...

standard operating manuals. Ensure adherence to security, resilience, backup, and monitoring standards and policies. Represent the Research Cloud Services at various meetings, including Change Advisory Board and Service Review meetings. Identify and implement service improvements and work closely with IT teams to deliver exceptional ...

implementing ITIL based practices (Incident, Problem etc) Demonstrable experience working within an ITSM environment using the ITIL framework Knowledge of ITSM governance, e.g. Change Advisory Boards (CABs) Demonstrable experience with ITSM tooling Experience delivering Continual Service Improvement Understanding of customer management/service experience Excellent stakeholder ...