7 of 7 Change Control Jobs in Glasgow

What you'll be doing: The Incident, Problem & Change Manager is a key role within the service desk/service operations function, responsible for leading the end-to-end management of major incidents, problem investigations, and change control processes across the Iomart service desk portfolio. The role ensures that service impacting issues are effectively managed, root causes … operational areas. Maintain and track the problem register, ensuring problems are prioritized and progressed appropriately. Collaborate with technical teams to analyse incident trends and proactively identify potential service risks. Change Management Support the planning, risk assessment, and execution of changes within the managed cloud environment. Act as a gatekeeper in CAB (Change Advisory Board) meetings to ensure changes … align changes with customer expectations and minimal service disruption. We want to hear from you if you: Key Skills & Experience Experience in ITIL-based Incident, Problem, and/or Change Management roles within a service provider or cloud infrastructure environment. Proven experience managing major incidents in high-pressure environments, including out-of-hours support. Strong understanding of ITIL v3 More ❯

we are working on here . To sustain our capability and products for the next 50 years, we are engaged in an active programme of research and development into control system technologies of the future. We are also leading the development of industrial process control systems for a range of in-house advanced manufacturing techniques and chemical processes … and route and static timing analysis using Synopsis Synplify, targeting Xilinx FPGAs Developing Python scripts for process automation Operating continuous integration and continuous delivery (CI/CD) toolsets Managing change control and configuration management using GIT You will be engaged in problem solving, You will be required to demonstrate process adherence and solution correctness, You will be expected More ❯

plans, RAID logs, and delivery milestones. Coordinate internal teams, vendors, and third parties to ensure seamless execution of project tasks. Manage day-to-day project operations including status reporting, change control, issue resolution, and escalation. Build strong working relationships with stakeholders, maintaining transparency on progress, risks, and dependencies. Support procurement and contract activities, including vendor onboarding and service More ❯

outstanding customer service via phone and our ticketing system Triage incoming tickets and prioritise effectively Resolve incidents and service requests Learn and practise key IT processes including incident management, change control, and major incident response Work alongside experienced engineers and specialists to support our customers Key Details Vacancy Title Waterstons - Digital and Technology Solutions Professional Integrated Degree Apprenticeship More ❯

incidents, and service requests are triaged and resolved promptly. Manage and report on SLA adherence, escalations, and ticket backlog. Implement and refine standard operating procedures (SOPs) for incident response, change control, and communications. Analyse incident trends and drive root cause analysis and long-term remediation. Collaboration & Escalation Act as the escalation point for major incidents during and outside More ❯

ll lead the global network team, providing coaching and direction while ensuring consistent operations across regions and time zones. You'll drive network improvement initiatives, ensure robust documentation and change control processes, and play a key role in strategic technology projects. Your day to day responsibilities will blend team leadership, service assurance, vendor governance, and architectural oversight, all More ❯

ll lead the global network team, providing coaching and direction while ensuring consistent operations across regions and time zones. You'll drive network improvement initiatives, ensure robust documentation and change control processes, and play a key role in strategic technology projects. Your day to day responsibilities will blend team leadership, service assurance, vendor governance, and architectural oversight, all More ❯