Senior Software Support Analyst
- Hiring Organisation
- IMT Resourcing Solutions
- Location
- Cheltenham, Gloucestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £45,000 per annum
data analysis Manage application configurations, permissions, and scheduled tasks Monitor system availability and ensure uptime and response SLAs are met Incident, Problem & Change Management Own escalated incidents, performing root cause analysis and implementing preventative fixes Document resolutions and contribute to a shared knowledge base Support regression testing, deployment … validation, and environment refreshes Participate in change control to ensure controlled, well-documented releases Continuous Improvement & Collaboration Partner with business stakeholders to identify and scope system enhancements Work with vendors and developers on bug fixes and integration improvements Mentor junior analysts in SQL querying, debugging, and data validation best ...