2 of 2 Change Management Jobs in Cornwall

top shape. Want to come and be a part of it? What will you be doing? Youll lead and constantly improve ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure. Youll drive the Change Management process … service platforms. Maintain a robust Service CatLog and enforce Service Level Agreements (SLAs), ensuring consistent performance across internal and external service providers. Youll chair Change Advisory Boards (CABs) and maintain an authoritative change calendar, aligning changes with facility maintenance windows and operational risk periods. Youll conduct service reviews … analysis, and root cause investigations to proactively reduce incidents. Support technology refresh initiatives, system migrations, and vendor transitions. What youll bring Youll have Service Management, with substantial experience in environments involving telecommunications, building/facility systems, or critical infrastructure. Deep knowledge of ITIL v3 or v4 frameworks, with demonstrated More ❯

are met. Project Involvement: Act as Technical Lead in product or project delivery, producing low-level designs and translating architectural designs into operations. Incident Management: Act as third-line support for incidents, problems, and changes to solutions and services. Service Improvement: Provide expert technical consultancy and assistance to projects … solutions meet business requirements. Customer Focus: Maintain a high level of customer service, dealing with complex complaints and using empathy to satisfy customer demands. Change Management: Experience in managing changes to service and configuration items, managing supplier change, ensuring compliance and effective control. Competencies: Working Together: Deliver More ❯