4 of 4 Change Management Jobs in Corsham

Service Desk Analyst Job Purpose: To log, manage, and progress Incidents and Requests across the business, supporting the Service Delivery function (including change management and reporting) to ensure smooth and efficient operation of IT services. Key Responsibilities & Duties: Log and document all Incidents and Requests, ensuring accuracy and completeness, and assigning correct priority levels. Dispatch Incidents/Requests … based on agreed priorities. Support internal and external responses to service failures or escalated Requests. Produce monthly service reports and support service reviews when required. Engage with and support change management and reporting processes within the service desk. Assist clients by delivering contracted and ad-hoc managed services. Meet productivity targets and escalate concerns where necessary. Contribute to … the smooth running of the team by respecting schedules, submitting holiday requests on time, and completing ad hoc admin tasks. Provide occasional support to the Director of People, Change Manager, and Report Analyst as needed. Maintain safe working practices and comply with Health & Safety requirements. Actively manage own career development and training needs. Shift pattern: 24x7x365 coverage on a More ❯

Our client, a leader within the Defence & Security sector, is currently seeking a Service Management Architect on a contract basis to join their team. The role is located at MOD Corsham with some opportunities to work from home. This is an exciting opportunity to shape and manage complex IT Service Management strategies within a high-stakes environment. Key … Responsibilities: Developing and managing a complex IT Service Management strategy and associated organisational structure Conducting business analysis, including requirements and change management Reshaping the Service Management team and rationalising two services into one cohesive team Working out the procurement model and writing the procurement strategy Conducting strategic business analysis to support decision-making Job Requirements: Experience … in IT Service Management, particularly within the Defence Digital and ideally Interoperability Services Proficiency with Visio ITIL V4 certification Project management experience with qualifications in PRINCE2 and/or APMP Knowledge of conducting business analysis, requirements gathering, and change management Must hold sole UK nationality SC clearance is required Additional Information: Inside IR35 Location: MOD Corsham More ❯

This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete … effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns … motivated with a genuine interest in service delivery * Strong communicator with professional telephone and written skills * Excellent problem-solving skills and ability to stay calm under pressure * Familiarity with change control and operational data centre tasks is an advantage Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation. Please note; you must be eligible More ❯

This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete … effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns … motivated with a genuine interest in service delivery * Strong communicator with professional telephone and written skills * Excellent problem-solving skills and ability to stay calm under pressure * Familiarity with change control and operational data centre tasks is an advantage Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation. Please note; you must be eligible More ❯