2 of 2 Change Management Jobs in Loughborough

Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management. Key Responsibilities: Own the IT Service Desk platform ensuring it’s fit for purpose and provides the correct … SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation point for major incidents, coordinating technical resources and business communications. Support defining ...

part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH’s IT Infrastructure Team, owning day to day management and coordinating enhancements to the Brush IT Infrastructure services across all business locations.The position leads a team of internal engineers, across multiple sites, alongside … environment and high uptime. Additionally the team provide a 3rd level escalation to the service delivery team and will contribute to the major incident management response and change management processes. Key Responsibilities: Monitor, manage, and report on Infrastructure operational KPIs and SLAs, driving continuous service improvement ...