Newry, County Down, United Kingdom Hybrid / WFH Options
Exact IT Resources
Analysis and application development services. In this role you will: Lead the provision of IT systems support through effective incident, service request, problem and changemanagement to end-users at the defined service levels Maintain an effective IT operations environment by carrying out planned and remedial work as More ❯
Main Activities/Tasks: Incident & Service Management: Manage incidents, problems, requests, and changes within SLAs. Escalate issues appropriately. Provide 2nd/3rd line support and liaise with 3rd parties. Systems Monitoring & Support: Ensure critical systems monitoring and proactive event management. Resolve system support issues per procedures. Maintain support documentation … knowledge base, configuration). Service Improvement & Optimization: Monitor service performance and recommend improvements. Project & ChangeManagement: Manage IT system development and technical changes. Key Qualifications (Simplified): BSc in IT or equivalent experience. Strong Knowledge of AS400 IBM. 10+ years IT experience, 5-7 in systems support/development. More ❯
Main Activities/Tasks: Incident & Service Management: Manage incidents, problems, requests, and changes within SLAs. Escalate issues appropriately. Provide 2nd/3rd line support and liaise with 3rd parties. Systems Monitoring & Support: Ensure critical systems monitoring and proactive event management. Resolve system support issues per procedures. Maintain support documentation … knowledge base, configuration). Service Improvement & Optimization: Monitor service performance and recommend improvements. Project & ChangeManagement: Manage IT system development and technical changes. Key Qualifications (Simplified): BSc in IT or equivalent experience. Strong Knowledge of AS400 IBM. 10+ years IT experience, 5-7 in systems support/development. More ❯
