1 of 1 Change Management Jobs in Romsey

dedicated Service Desk Engineer to join its permanent workforce in Romsey. This pivotal role involves ensuring the high-quality delivery of IT service management to UK and international customers, driving sustainable business growth through excellent customer service and effective team collaboration. Key Responsibilities: Serving as the primary point … contact for managing incoming queries via phone, email, and portal. Handling Incident, Problem & Request Management, ensuring that all issues or requests are logged and up-to-date in the ITSM tool. Providing first-line (L1) and second-line (L2) support on Electromagnetic Warfare (EW) products. Monitoring system performance, escalating ...