3 of 3 Change Management Jobs in Sussex

act as the bridge between operational IT teams including 3rd party resource/suppliers and the customers' service delivery organisation. The IT SDM will support our technical and service management delivery as well as acting as a point of contact for the customer supporting the Head of Client Delivery. They will be part of identifying service improvement initiatives and … sharing improvements with internal departments to promote good working practices and a consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define … implement and maintain Service Delivery processes, procedures and documentation including Service Management Plans, SLAs and OLAs Responsible for Service Quality and conduct regular incident reviews for all incidents closed ensuring accurate data and any provide root cause of failure\mitigation reasons for any SLA's failures Managing customer SLA/KPI performance through MI reports where contractually appropriate Ensure More ❯

This senior leadership role combines strategic direction with hands-on delivery and offers: Opportunity to Make an Impact: Reshape and enhance the IT infrastructure team, applying your leadership and change management expertise to deliver measurable improvements. Autonomy and Flexibility: Evaluate the current environment and recommend and implement changes without unnecessary constraint, allowing you to put your own stamp … on the role. Exposure to a Growing Business: Join a forward-looking, recently acquired organisation and contribute to its ambitious growth journey. Variety of Responsibilities: Oversee infrastructure and security management alongside user support, ensuring a broad and engaging remit. Career Development Potential: Reporting directly to the CIO, you will have access to senior leadership, opening doors to further advancement … enterprise-wide technology platforms. This role combines strategic planning, operational leadership, and team development to support growth and drive innovation. Key Responsibilities Infrastructure & Cybersecurity Lead the design, implementation, and management of both on-premise and cloud infrastructure. Ensure resilience, scalability, and high availability across all operational sites. Own and strengthen the organisation's cyber security posture. Service Delivery & Operations More ❯

delivering high-performing, integrated operations across the region. Reporting directly to the EMEIA General Manager, you will lead and coordinate key operational functions-procurement, quality assurance, warehouse & logistics, facilities management, IT, and legal compliance - ensuring they work seamlessly to support the business. This is a pivotal role for someone who thrives on collaboration, continuous improvement, and cross-functional leadership. … team of each function. Drive efficiency and continuous improvement for the areas of responsibility as well as integration with the rest of the EMEIA organisation. Be an advocate for change management and support new cross functional initiatives. Quality Champion quality standards across all operational areas.Monitor quality management systems and continuous improvement initiatives.Lead our European audit programme to … ensure ISO compliance. Procurement Execute procurement strategy and supplier management in line with agreed strategic planning to ensure cost effective sourcing and timely delivery.Oversee contract negotiations, vendor performance and risk mitigation. Warehouse & Logistics Manage inventory control and distribution operations.Optimize logistic processes to improve accuracy, speed and cost-efficiency. Facilities Oversee maintenance and compliance on all sites.Focus on long term More ❯