swindon, wiltshire, south west england, united kingdom
Damia Group Ltd
Service Management Specialist - Chippenham (full time on site) - Circa £580 per day (inside IR35) - 6 months+ All applicants must hold an active SC clearance and be willing to undergo DV clearance. Sole British national required. NO OCI or national identity cards e.g. NICOP. We are seeking a Service Management Resource who will be responsible for the configuration, optimisation … and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence, to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including … request, incident, problem, and changemanagement processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema More ❯
swindon, wiltshire, south west england, united kingdom
KBR, Inc
that strive to create a better, safer and more sustainable world. KBR's Estates Intelligence division specialise in enabling clients to make informed decisions about the operational and strategic management of their estates and asset portfolios, including the external supply chain retained to deliver asset management and maintenance services. Estates Intelligence teams utilise the '6 As' Methodology to … deliver business benefit by deploying their 'Viaverse' platform to enable each A – aggregation, automation, assurance, audit, and analytics all to enable enhanced asset management across client's portfolio. About The Role To work as part of the Systems Support Team across multiple contracts, acting as the initial point of contact for the customer, supply chain and internal teams for … all queries relating to the system (primarily Concept and SharePoint), business processes, reporting and change requests. Key Responsibilities Customer Support and Query Management Act as initial point of contact for customers, supply chain, and internal teams. Provide 1st & 2nd line support for IT systems (Concept and SharePoint). Log, triage, and manage support tickets through to resolution. Follow More ❯
Swindon, Wiltshire, South West, United Kingdom Hybrid / WFH Options
ZENOVO LTD
release and customer support for released products Provide innovative solutions to technical problems Work with-in an agile multi-disciplined team Be a key participant of design reviews Support changemanagement, testing, fault finding, prototype and production build. Provide end user support for both new and existing products. Technical liaison with within and outside the business Responsible for … BS/ISO/IEC/IEEE) Interpret and/or contribute to requirements and specifications The ability to work with software engineers to design and debug systems Project Management mentoring or leadership Essential Knowledge: Experience of a general electronics design environment in which processor-controlled devices have been developed Experience in a range of technologies including digital, analogue More ❯