1 of 1 Chat Support Jobs in North London

own our outcomes, and celebrate wins & learn from our losses What You'll DoCustomer Care & Success Be the first point of contact for salon owners and partners via WhatsApp, chat, and email Handle support queries with speed, empathy, and precision Build and maintain canned replies, help guides, and templates to scale support Track key metrics like response … times, satisfaction scores, and churn indicators Identify trends in feedback and share actionable insights with the product and sales teams Onboarding & Sales Support Manage post-sale onboarding from signup to "fully live" Ensure every new account is correctly set up — services, staff, booking links, and payments Liaise with sales to follow up on new clients and re-engage drop … and Loom tutorials to help salon owners master the platform Build and refine onboarding processes for faster, smoother activations Maintain accurate onboarding reports and highlight improvement areas Founder & Operations Support Support the founders with scheduling, event coordination, and day-to-day admin Assist with special projects, launches, and operational follow-ups Be the "glue" across teams — ensuring nothing More ❯