concept and executive presentations. Positioning Zendesk as the customer’s platform of choice.* **Champion AI & automation:** Translate advanced AI/ML capabilities (including LLMs, ChatGPT, NLP, and predictive analytics) into actionable CX strategies that increase efficiency, personalisation, and scalability.* **Influence product evolution:** Leverage customer insights to inform product innovation … Center, Customer Service software, ITSM, Business Intelligence, Data Warehousing, Workforce Management, QA or Integration & Middleware.* Strong understanding of AI and automation technologies (LLMs, NLP, ChatGPT, MCP, predictive analytics) and their impact on customer service transformation.* Demonstrated ability to lead virtual teams to successful outcomes and build consensus across technical ...