3 of 3 Chatbot Jobs in Manchester

processes, technology, and people structures to create a future-ready, customer-centric contact centre. Oversee the implementation of innovative solutions like cloud telephony, AI chatbots, CRM integration, and omnichannel platforms. Drive cultural change to support digital adoption, continuous improvement, and workforce empowerment. Collaborate with stakeholders across departments to ensure seamless ...

Agile/Scrum development processes Hands-on experience with Cyara/Hammer/Botium for automated testing and of contact center and IVR/Chatbot flows. Key Competencies Automation design and architecture Test strategy and planning Code quality and maintainability Debugging and problem solving Collaboration and teamwork Continuous learning mindset ...

prototypes and production features. You'll partner with Product, Data, and Platform Engineering to design and integrate AI-driven capabilities such as voice/chatbots, natural-language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi's AI initiatives deliver tangible business … strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi's SaaS analytics platform. Prototype, develop, and integrate AI-driven components such as chatbots, voice assistants, ML models, and LLM-based analytics. Apply prompt engineering and model-tuning techniques to optimize chatbot and LLM behaviour. Conduct research, proof ...