Customer contact centre change delivery lead
- Hiring Organisation
- Robert Walters
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £65,000
processes, technology, and people structures to create a future-ready, customer-centric contact centre. Oversee the implementation of innovative solutions like cloud telephony, AI chatbots, CRM integration, and omnichannel platforms. Drive cultural change to support digital adoption, continuous improvement, and workforce empowerment. Collaborate with stakeholders across departments to ensure seamless ...