Contact Centre data – identifying trends, tracking performance, and recommending improvements across: Operational efficiency Contact volume & traffic Agent productivity & performance Workforce management metrics 📈 Key Responsibilities: Analyse data across CRM, telephony, chatbot, and email to provide actionable insights Ensure data quality, completeness, and frequency is on point Work with BI, Tech, QA, and Workforce Management teams to deliver value from data Help More ❯
will be focused around Operational Efficiency, Contact Volume Analysis, Agent Performance Reporting & Workforce Management Support. You will be responsible for consolidating data from multiple sources, including CRM (Zendesk), telephony, chatbot & mail. Your team will support the wider business in moving towards self-serve analytics for operational data and you will take a pro-active role in identifying optimisation opportunities across More ❯
Stoke-on-Trent, Staffordshire, UK Hybrid / WFH Options
DataAnnotation
We are looking for a mathematician with an advanced degree to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.Considering making an application for this job Check all the details in this job description, and then click on Apply. In … on You can work on your own schedule Projects are paid hourly starting at $40+ per hour, with bonuses on high-quality and high-volume work Responsibilities: Give AI chatbots diverse and complex mathematics problems and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented More ❯
