8 of 8 Chatbot Jobs in Tyne and Wear

Scrumconnect Consulting in Newcastle upon Tyne seeks a Power Platform Technical Architect to lead a four-week discovery into service-desk and chatbot options. You will design the target architecture, assess Microsoft capabilities and ensure security, supportability and government-grade standards. You will guide developers on solution structure, non-functional ...

build prototype components during discovery. You will collaborate with a lead developer and architect to create reusable, testable features for service-desk and chatbot demonstrations. The role focuses on creating Power Apps, Automate flows, and Dataverse elements, with an emphasis on validation, testing, and documentation. #J-18808-Ljbffr ...

prototypes and proofs of concept during a short discovery phase. You will translate discovery findings and architecture decisions into working service-desk and chatbot demos, and guide a more junior developer. You will apply your expertise across Power Apps, Power Automate and Dataverse to deliver structured back-end and front ...

build of prototypes and proofs of concept during a short discovery. You will turn discovery findings and architecture decisions into working service-desk and chatbot demonstrations, and guide a more junior developer. What you will do Lead the design, configuration and development of the discovery prototypes. Turn prioritised requirements … intake form; service-desk queues, agent views and request statuses; service level and deadline tracking; dashboards and reporting; approval and escalation workflows; and a chatbot or guided interaction for a document submission scenario. Implement automated checks for content quality and submission completeness, such as formatting errors, missing source data ...

Architect We are looking for a Power Platform Technical Architect to lead the technical side of a four-week discovery into service-desk and chatbot options. You will assess Microsoft capabilities, design the target architecture and make sure every option is secure, supportable and fit for a government technology environment. … architecture approach and decision framework for the discovery. Assess Power Platform and related Microsoft capabilities for form intake, workflow, queue management, service levels, dashboards, chatbot interactions and escalation. Evaluate Power Apps, Power Automate, Dataverse, Power Pages, Power BI, Dynamics 365 Customer Service and Microsoft Copilot Studio where appropriate. Assess integration ...

prototype components during a short discovery. Working with the lead developer and technical architect, you will create reusable, testable features for service-desk and chatbot demonstrations. What you will do Build Power Apps, Power Automate flows, Dataverse tables, forms, views and dashboards to the agreed design. Configure request capture, assignment … queue management, status changes, service levels and escalation workflows. Develop chatbot topics, questions, branching logic and validation responses. Implement the agreed content and request quality checks. Configure notifications, approvals, audit information and dashboard data. Prepare mock data and demonstration scenarios without using unnecessary personal or sensitive information. Produce component-level ...

publishing processes. You will uncover the real problems behind slow, poor-quality requests and define the requirements used to assess service-desk and chatbot options. What you will do Plan and run interviews, workshops and process walkthroughs with team members and stakeholders. Document the current end-to-end request journey … structured intake form. Define requirements for intake forms, queues, agents, statuses, service levels, dashboards, escalation, approvals and audit records. Specify the validation rules the chatbot or intake process should apply, such as content formatting, missing source data, broken links and deadlines that fall short of agreed service standards. Develop personas ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job ...