Contact Centre data – identifying trends, tracking performance, and recommending improvements across: Operational efficiency Contact volume & traffic Agent productivity & performance Workforce management metrics 📈 Key Responsibilities: Analyse data across CRM, telephony, chatbot, and email to provide actionable insights Ensure data quality, completeness, and frequency is on point Work with BI, Tech, QA, and Workforce Management teams to deliver value from data Help More ❯
will be focused around Operational Efficiency, Contact Volume Analysis, Agent Performance Reporting & Workforce Management Support. You will be responsible for consolidating data from multiple sources, including CRM (Zendesk), telephony, chatbot & mail. Your team will support the wider business in moving towards self-serve analytics for operational data and you will take a pro-active role in identifying optimisation opportunities across More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Walsh Employment
sector Demonstrated track record of meeting/exceeding pipeline generation quotas Fluent in both English and German (written and spoken) Experience using leading sales-engagement , data-enrichment , CRM , ABM , chatbot , and dialer tools to drive a pipeline Strong interpersonal and communication skills , with the ability to overcome objections and articulate value Experience working closely with marketing and sales teams on … opportunity generation quotas Create compelling messaging for outreach via scripts, emails, and coordinated campaigns Understand and communicate the clients cybersecurity value proposition Support marketing and sales enablement activities, including chatbot support , campaign execution, and event staffing This is a unique opportunity to join a global leader in OT/IoT cybersecurity at a pivotal stage of growth. If you're More ❯
Stone, Staffordshire, West Midlands, United Kingdom
Safer Hand Solutions Ltd
Technical Support Engineer This is a fantastic opportunity for an experienced Technical Support Engineer to join a thriving company based in Stone, Staffordshire, who I honestly just love recruiting for. You will be working as part of an award winning More ❯
